The short version
Flowers, cakes, and plants are perishable, so they can't be returned in the conventional sense. What we offer instead is a quality guarantee: if something arrives damaged, wilted, or visibly off-brief, write to us within 2 hours of delivery and we'll either replace it or refund it in full. No haggling.
What qualifies for a replacement or refund
- Flowers that arrive crushed, broken, or visibly wilted at the doorstep.
- Cakes that arrive damaged, smudged, or with a wrong message printed.
- Wrong product delivered.
- Order delivered to the wrong address by us (not by the recipient changing their mind on the door).
- Personalised items printed with the wrong name, date, or photo because of our error.
What doesn't qualify
- Minor variation in flower colour or shade — natural produce, naturally varied.
- Delivery delayed because the recipient was unreachable or the address was wrong.
- Damage reported more than 24 hours after delivery — petals don't keep complaints that long.
- Personalised items printed exactly as you typed them at checkout (please proofread spellings before paying).
How to report it
- Email hello@magadhflorist.com within 2 hours of delivery, or reach out via the contact page.
- Include your order number and two or three clear photographs of the issue.
- Tell us whether you'd prefer a replacement (we'll dispatch the same evening or next morning, whichever is faster) or a refund.
Refund timelines
- Approved refunds are processed within 5–7 business days to the original payment method.
- Store credit is available instantly if you'd rather not wait for the bank.
- Replacements ship the next available delivery window — same day if reported before 2 PM, otherwise next morning.
Talk to us
Quality issues are the rarest part of our work and we take them seriously. If something has gone wrong with your order, please write to us at hello@magadhflorist.com or via the contact page. We respond within the working day.
